Picture of Olivya with 2 dogs

Hi! I’m a technical writer, front-end developer, and designer living in British Columbia, Canada.

I’m seeking opportunities where I can leverage my educational content creation skills as part of a mission-driven company.

My unique blend of work experience and education includes technical writing, graphic & web design, front-end web development, video editing, data analysis, and more. For samples of my work, please see my portfolio. If you think I might be a great fit for your team, please get in touch!

Past Projects

Later Help Center

Visual Aids
A selection of writing samples from my time managing & creating content for Later's Help Centers as a Technical Writer. See more →

ConvertKit Documentation

Visual Aids
A selection of written articles, tutorials, and video content I created during my time as a Content Specialist at ConvertKit for the purposes of educating customers and team members on the platform. See more →

Digital Art Tutorials

Visual Aids
A past personal project of mine for which I created a 3-part digital art video course, as well as composed educational blog posts to help fellow artists get started with using Adobe Photoshop for creating digital illustrations. See more →

To view more, please see my portfolio.

Work Experience

As a Technical Writer at Later, I independently manage two customer-facing Help Centers comprised of 200+ articles each. This involves writing new articles and maintaining existing content for accuracy and consistency for quickly evolving SaaS products.
As a Content Specialist at ConvertKit, I independently created customer-facing product education materials in written, visual, and video form. This involved creating for & maintaining a comprehensive knowledgebase for customers and team members, as well as assisting customers directly via various support channels.
As a Digital Experience Designer at Best Buy Canada, I designed visually compelling and functional retail experiences to drive business value. This included designing promotional graphics for merchandise, hand-coding HTML, CSS, and JavaScript, presenting my design work and articulating my rationale, and working in an Agile/Scrum development environment.
As a Software Developer at Finger Food Studios*, I collaborated in small teams to design, develop, and deploy high quality web-based solutions. This involved coding in HTML, CSS, and JavaScript on a daily basis, maintaining version control using Git, estimating tasks and managing time effectively using JIRA, and assisting with the QA process as well as creating automated tests.

* Acquired by Unity Technologies in 2020

For further details, please view my resume or LinkedIn profile. For examples of my work, please see my portfolio.